Description
Provides guidance on the application of the process assessment model, how to strategically leverage the assessment and then how to use it in the context of an improvement programme for an ITES-BPO organization.
Product Details
- Edition:
- 1st
- Published:
- 05/11/2017
- ISBN(s):
- 9781760357665
- Number of Pages:
- 37
- File Size:
- 1 file , 4.1 MB
- Product Code(s):
- 10113001, 10113021, 10112992
